BSBCUE301 – Use multiple information systems Copy

BSBCUE301 – Use multiple information systems Copy

Translate

BSBCUE301 – Use multiple information systems

This unit describes the skills and knowledge required to use multiple information systems to research information and records, and to maintain up-to-date customer information.

By the end of this unit you will be able to:

  • access, use and manage information systems to organisational requirements
  • navigate systems to locate information required to complete customer inquiry or transaction
  • identify and rectify information system and processing errors to established procedures and policies
  • provide service to customers in accordance with organisational and regulatory requirements

This unit covers the following elements:

  1. Access a range of information systems
  2. Process customer information using multiple information systems
  3. Identify and rectify information system and processing errors