BSBCUE307 – Work effectively in customer engagement Copy
BSBCUE307 – Work effectively in customer engagement
This unit describes the skills and knowledge required to develop knowledge of products and services in preparation for customer engagement in an inbound or outbound customer activity.
By the end of this unit you will be able to:
- Use a range of sources to identify key features and benefits of products and service within an area of business.
- Prepare information for customer engagement in compliance with legal and organisational requirements.
This unit covers the following elements:
- Acquire knowledge of products and services in a specified area.
- Evaluate the full range of products and services in a designated area of business.
- Convert product and service knowledge into benefits.