BSBCUE309 – Develop product and service knowledge for customer engagement operation

BSBCUE309 – Develop product and service knowledge for customer engagement operation

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BSBCUE309 – Develop product and service knowledge for customer engagement operation

This unit describes the skills and knowledge required to develop knowledge of products and services in preparation for customer engagement in an inbound and outbound customer engagement activity.

By the end of this unit you will be able to:

  • Use a range of sources to identify key features and benefits of products and services within the area of business.
  • Prepare information for customer engagement compliance with legal and organisational requirements.

This unit covers the following elements:

  • Acquire knowledge of products and services in a specified area
  • Evaluate the full range of products and services in a designated area of business.
  • Convert product and service knowledge into benefits