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Question 1 of 10
The ACL will replace different national, State and Territory laws that set out consumer rights and business obligations when selling goods and services with a single, national set of rules.
Question 2 of 10
The FTC amended the TSR to give consumers a choice about whether they want to receive most telemarketing calls. As of October 1, 2003, it became legal for most telemarketers or sellers to call a number listed on the National Do Not Call Registry.
Question 3 of 10
If there is a schedule of calls, or any tasks to be completed, it is your responsibility to get on with it quickly and efficiently.
Question 4 of 10
KPIs are the standards by which your performance is assessed as successful or needing improvement.
Question 5 of 10
Under OHS legislation, employers have sole legal responsibility and duty of care to ensure the health, safety and welfare of all the people at the workplace.
Question 6 of 10
During your induction and initial training, you will be taught how to use the systems and equipment.
Question 7 of 10
The ATA produces a Code of Conduct for Contact Centres.
Question 8 of 10
Organisational process is focusing on successful sales.
Question 9 of 10
Quality Management is increasingly important for call centres, as it gives management insight into contact centre performance and enables the company to address issues on a timely basis.
Question 10 of 10
Legislation is the act of making or enacting laws.