BSBCUE203 – Summary
Engaging customers and providing customer service is a varied and demanding job. The biggest factor that will help you do your job in the best manner possible is with clear communication and constant interaction with customers. The need to retain customers is a big priority for businesses today, due to the competition in the market. As a result, the various types of loyalty programs on offer amongst companies are becoming more and more competitive. There are several regulations and legislation that need to be adhered to as you work as a customer representative.
The organisation will make sure that all the relevant laws are encompassed in organisational rules, procedures, and policies.