CPPCLO3005 – Confirm personal or property security procedures Copy

CPPCLO3005 – Confirm personal or property security procedures Copy

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Element 2: Confirm personal or property security procedures

2.1. Client preferences and workplace procedures to be followed in the case of personal risk or incidents, and reporting requirements, are confirmed

By the end of this chapter, the learner will be able to:

  • Confirm client preferences and workplace procedures to be followed in the case of personal risk or incidents.

Confirming and following client preferences and workplace procedures

The next step is to clarify the client’s preferences and workplace procedures for working safely; for avoiding and dealing with personal risk or incidents, and reporting incidents.

Make sure you get this information via email and site inductions. It is not enough to speak over the phone. You need physical and electronic copies of the client’s health and safety policies and procedures and these must be reinforced by health and safety inductions for all cleaning personnel on the work site itself. Otherwise, if something happens, there’s no record of who said what and when. This could create significant legal problems further down the line.

Specifically, you should confirm all procedures for:

Identifying hazards

Implementing risk controls

Working safely

Obtaining personal protective equipment (PPE)

Dealing with emergencies

Logging incidents and accidents

Reporting any issues with health and safety

Reporting incidents and accidents.

The client may choose to send you a detailed working method statement that they would like you and your colleagues to follow. These will include comprehensive directions for completing every possible task and dealing with every possible emergency. If the client does choose to send you a method statement, make sure you print it off and circulate copies to all relevant personnel.

2.2 – Client and workplace procedures to be followed in the case of a breach of security are confirmed

By the end of this chapter, the learner will be able to:

  • Confirm client and workplace procedures to be followed in the case of a breach of security.

Confirming and following workplace procedures for dealing with security breaches

While you are working on site, there is always a chance that a breach of security may occur. A security breach is any incident that leads to unauthorised access to property, information, networks or devices via the bypassing of security systems. The most likely security breach a cleaner will witness while on site is a burglary. If this happens, you need to know exactly what to do, where to go and who to alert to the problem.

The client will have their own specific workplace procedures for dealing with security breaches. It is important that you clarify, ahead of time, what these are. Usually, the client will go over these procedures during the site induction.

Specifically, you should clarify:

The different types of possible security breach

What to do in the event of a security breach

Where to go in the event of a security breach

Who to alert should a security breach occur

Contact numbers for security personnel

Whether you are authorised to call the police and/or other emergency services.

If a security breach occurs, you must not attempt to deal with it yourself. As burglars may be armed, any attempt to tackle them or scare them away could prove dangerous, perhaps even fatal. Furthermore, it could complicate the security breach procedure itself.