Search by keyword or browse by industry — from short courses to nationally recognised certificates, each one with a real course flyer to download.
Showing all 33 courses and skill sets
Entry-level Business Services skills for those preparing for their first workplace — procedural, clerical and administrative tasks under direct supervision.
General Office Assistant, Administrative Trainee, Customer Service Assistant
Core business administration skills: payroll, correspondence, spreadsheets, customer service, scheduling and presentations.
Administrative Assistant, Clerical and Administration Worker, Customer Service Officer
For business support staff who want to sharpen their computing, writing, communication and accounting skills for the modern office.
Clerical and Administration Worker, Receptionist, Office Administration
Outstanding customer service across every channel — including difficult conversations, faster typing and accurate record-keeping.
Customer Service Officer, Customer Service Representative, Sales Consultant
Organising and controlling workplace records and systems — built for anyone managing information for a business.
Information Officer, Administration Officer, Assistant Records Clerk
A pathway into medical reception — medical terminology, patient records and the fundamentals of healthcare admin.
Medical Administrator, Medical Receptionist, Medical Secretary
For emerging leaders and managers — personal performance, guiding others, WHS fundamentals and emotional intelligence.
Team Leader, Supervisor, Frontline Manager
Building workplaces that celebrate diversity, inclusivity and personal wellbeing — where every individual feels valued and supported.
BSBPEF201 Support personal wellbeing in the workplace, BSBTWK301 Use inclusive work practices
Modern business administration — blending sustainable work practices with superior workplace communication.
BSBXCM301 Engage in workplace communication, BSBSUS211 Participate in sustainable work practices
Effective workplace communication paired with a focus on individual wellbeing — for a balanced, harmonious team.
BSBXCM301 Engage in workplace communication, BSBPEF201 Support personal wellbeing in the workplace
Elite customer service training — handling challenges with finesse and turning every interaction into a chance to delight.
SIRXCEG002, BSBOPS305, BSBOPS304, SIRXPDK001
Online, flexible skill-building for job readiness — interview prep, communication, confidence, goal setting and financial literacy.
Job interviews, confidence & resilience, emotional control, goal setting, time management, financial literacy
The essentials of a safe, healthy workplace — for both employees and customers, in any modern work setting.
BSBWHS211 Contribute to the health and safety of self and others, SIRXHWB001 Maintain personal health and wellbeing
Practical digital skills for modern workplaces — devices, software and working safely online, from foundational to applied.
IT Support Officer, Service Desk Assistant, Junior Digital Support
Practical skills to use workplace technology effectively — managing digital information and collaborating with confidence.
BSBTEC203, BSBTEC302, BSBTEC303, BSBTEC301
Using social media effectively for business — identifying the right platforms and applying ethical, professional standards online.
SIRXOSM001, SIRXOSM002
Entry-level, person-centred community support — day-to-day individual support or delivery of community-based programs.
Welfare Support Worker, Youth Worker, Client Contact Officer
Person-centred care for people with disability or in aged care — helping clients live with more independence and dignity.
Accommodation Support Worker, Community House Worker, Aged Care / Health Care Assistant
Supporting teachers and student learning in primary and secondary settings, including students with diverse learning needs.
Education Assistant, Education Support Worker, Education Assistant (Culturally Diverse School)
An induction into community services — effective communication, cultural respect and holistic wellbeing for aspiring community service professionals.
CHCCOM005 Communicate and work in health or community services, HLTWHS006 Manage personal stressors in the work environment
Essential skills to work legally and ethically in support work, fostering meaningful social inclusion within diverse communities.
CHCLEG001 Work legally and ethically, CHCDIS012 Support community participation and social inclusion
Job-ready skills to deliver individualised, person-centred support in aged care — including supporting people living with dementia.
CHCAGE011, CHCAGE013, CHCCCS038, CHCCCS031, CHCPAL003 · 30hrs work placement
Skills to empower individuals, support community participation, and work effectively using a strengths-based approach in disability support.
CHCCCS038, CHCDIS011, CHCDIS012, CHCDIS020 · 30hrs work placement
Practical strategies to manage stress, maintain wellbeing and perform at your best in demanding environments.
HLTWHS006 Manage personal stressors in the work environment
Engaging customers, running daily store operations and meeting organisational standards across specialty, supermarket and QSR retail.
Shop Assistant, Supermarket Team Leader, Customer Service Representative
Retail customer service excellence — building meaningful customer relationships, maintaining loyalty, and handling difficulties with confidence.
SIRXCEG003 Build customer relationships and loyalty, SIRXCEG002 Assist with customer difficulties
Practical, real-world skills to handle difficult retail interactions with confidence and professionalism.
SIRXCEG008 Manage disrespectful, aggressive or abusive customers
A solid foundation in service, sales and operations — hands-on skills backed by real industry standards.
Barista, Bar Attendant, Waiter
Exceptional customer service across tourism, hospitality and travel — meeting and exceeding customer expectations in diverse settings.
SITXCCS014 Provide service to customers, SITXCOM007 Show social and cultural sensitivity · 30hrs work placement
The skills and knowledge behind professional cleaning — routine and non-routine tasks, client work and safe tool use.
Commercial Cleaner, Domestic Cleaner, Industrial Cleaner
Technical know-how and safety awareness for cleaning and maintaining amenities to a high standard.
BSBWHS211, CPPCLO3100, CPPCLO3103 · 30hrs work placement
Inventory accuracy and logistics across the supply chain — helping organisations keep schedules and avoid disruption.
Supply Chain Administration Officer, Warehouse Assistant, Store Person
Foundational supply chain skills — planning effectively and handling goods with precision and accuracy.
BSBPEF101 Plan and prepare for work readiness, TLIA0010 Identify goods and store to specifications · 20hrs work placement
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